I am a DV2024 winner from Ghana and currently having issues whenever I login with my correct details at the Consular Electronic Application Center (CEAC) website to access my DS260 forms. Anytime I try to login, the CEAC website will display this message "The case number entered is currently unavailable. Please try again later or contact the Kentucky Consular Center (KCC) by email or by phone for further assistance. This indicates that my case has been blocked. This is strange because I have not given my confirmation number to anyone.
I then lodged a complaint to KCC via email and they replied that I should contact US embassy in Ghana to help schedule an appointment for me to appear in person at the US embassy in Accra to help unblock my case so that I can get access to the DS260 forms and continue with the processing of my case.
I again contacted the US embassy in Accra to also inform them about the situation and they also replied that my case is at NVC and not yet with the US embassy hence they can't do anything about it. I am so confuse about what to do next since time is not on my side.
Please what advice can you give to me?
Thank you and hope to hear from you soon.
I then lodged a complaint to KCC via email and they replied that I should contact US embassy in Ghana to help schedule an appointment for me to appear in person at the US embassy in Accra to help unblock my case so that I can get access to the DS260 forms and continue with the processing of my case.
I again contacted the US embassy in Accra to also inform them about the situation and they also replied that my case is at NVC and not yet with the US embassy hence they can't do anything about it. I am so confuse about what to do next since time is not on my side.
Please what advice can you give to me?
Thank you and hope to hear from you soon.