I had the same experience
I called VSC last Friday. Surprisingly, it was just an 8 min hold at around 3:30PM, and the IIO that came online sounded very courteous. I explained about my FP problem and that it is nearly a year from the RD/ND. She was willing to look it up, but refused to take my 485 EAC# and just wanted my A#. There was a 1 minute wait and she said the FP has not been ordered and insisted that this is scheduled automatically and there is nothing she could do, and that I should keep checking the status on the Internet! I said thankyou and hung up. I guess I'll call again next week and hope a smarter IIO comes to the rescue.
I called VSC last Friday. Surprisingly, it was just an 8 min hold at around 3:30PM, and the IIO that came online sounded very courteous. I explained about my FP problem and that it is nearly a year from the RD/ND. She was willing to look it up, but refused to take my 485 EAC# and just wanted my A#. There was a 1 minute wait and she said the FP has not been ordered and insisted that this is scheduled automatically and there is nothing she could do, and that I should keep checking the status on the Internet! I said thankyou and hung up. I guess I'll call again next week and hope a smarter IIO comes to the rescue.