Help me please KCC dont understand me… I sent many emails to KCC, KCC gives close answers, I can't tell you that the case number is blocked...
I sent an email to KCC:
Hello Sir/Madame,
I get this error message "The Case Number entered is currently unavailable. Please try again later or contact the Kentucky Consular Center (KCC) by email (
kccdv@state.gov) or by phone (Public Inquiry Phone Number 606 -526-7500 7:30 am to 4:00 pm EDT Monday - Friday) for further assistance.'' I cannot login to fill in the DS-260 form. Could you help me, please?
Sincerely Thank you.
KCC replied that:
Thank you for your inquiry.
If you are trying to access the DS-260 and receiving an error message stating that your date of birth is incorrect, it is because the date you are entering does not match the date from your original DV entry form. To access the DS-260 you must use the date of birth you used when you submitted your original electronic entry. The Kentucky Consular Center cannot provide this information for you. Please be sure that you are selecting the correct day, month, and year, in the format required by the form.
If the date you are entering is your correct date of birth, it is possible that you made an error on your original entry. If you do not know the date you used on your original entry form, you will not be able to access the DS-260 application. The DS-260 is required for visa processing in the DV program.
In order for the Kentucky Consular Center to assist with inquiries regarding a specific Diversity Visa (DV) case, you must provide the Principal Applicant's full name, complete case number, and date of birth in the following format (MMDDYYYY) as entered on the original entry. Please remember that the Kentucky Consular Center does not have the authority to tell you whether or not your specific case will be disqualified. Only a consular officer can do that at the time of your visa interview. Do not send any paper documents to the Kentucky Consular Center.
How do I write an e-mail so that I can explain my problem that the case number is blocked? Please Help Me
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