You should go for Infopass since it has been 90 days since receipt date. Keep checking for infopass appointments. If you are not getting appointments in your area, call 1800 number. They will also create service requests. But i am not sure whether they know difference between RD and ND
I had an infopass appointment yesterday and the CSR said that I need to wait 120 days before she can create an SR. Crazy.. it looks like their answer will more depend on how their day looks to be I guess.