Missing Naturalization Certificate at Oath Ceremony
Just checking if anyone had similar experience. I was at the Philadelphia Oath Ceremony (with 1200 other people) on 4th April to receive my naturalization certificate. At the end of the ceremony (after submission of green card and taking the oath), when they started distributing the certificate, they said that my certificate was not there and I needed to talk to customer service at the oath ceremony. The person at the customer service gave me an appointment to meet them at Callowhill Office on the 6th of April. He did keep my green card (though in hind sight, I should have insisted on holding on to the green card ).
I did see 5 or 6 others in the same boat. I thought that the problem will be resolved on the 6th.
But on 5th of April, I got a voice message on my home phone saying that they needed more time and so needed to re-schedule my appointment. I kept calling them and never heard anything back after that.
I took an info-pass on Friday the 13th, but the information officer did not have any answers.
I have already booked for travel abroad in the next 2 months, but without the green card or naturalization certificate, I cannot travel.
I was wondering if anyone else went through this kind of situation and what can be done to resolve this. Any help!!!