pro - My experience with CGNY
was always good. Three times I had to contact them, once last year for new PP, second time for PCC for self and 3rd time for my wife. If you send them e-mail they usually respond in 1 day. Phone Call, yes normally they dont lift, but If u try different numbers (as listed on website) one of them would lift and if you request, they transfer it to the right person.
pro - yes I may have been lucky, but I think for most people it takes around 30 days, 45 days is the max time they give you, Also yes they did call me to inform me to collect PCC.