JP and others,
I did call the customer service number and they told me what was in the website in regards to the case. The case was received and it takes 360 days to process and asked me to get an infopass. I asked him to transfer me to an IO but he said he wouldn't be able to. I asked him why he couldn't. He didn't give me a response for it and just asked me to get an infopass.
I don't plan to get an appointment atleast for time being.
Just to let you know that the CS# is not worth calling as they don't give you any update more than what you have in the website.
Thanks
I did call the customer service number and they told me what was in the website in regards to the case. The case was received and it takes 360 days to process and asked me to get an infopass. I asked him to transfer me to an IO but he said he wouldn't be able to. I asked him why he couldn't. He didn't give me a response for it and just asked me to get an infopass.
I don't plan to get an appointment atleast for time being.
Just to let you know that the CS# is not worth calling as they don't give you any update more than what you have in the website.
Thanks