For my case details:
08/02 submitted my Aos package according to spreadsheets. I followed everything and read everything carefully.
08/08 received text message.
08/17 received biometric appointment for 08/29 (here my husband case status but nothing for me)
09/11 talked by phone with our congressman's assistant and ask him to follow my case.
09/12 received another request for biometric
09/13 went to another biometric appointment. At the same day talked to Emma and live agent told they sent me third request for biometric appointment.
09/16 submitted police clearance and 2 courts clearance from the county and the congressman submitted to USCIS at the same day.
09/23 went to field office to see if I can talk with the supervisor.
I have done infopass as recommendation from the security team. I lost hope completely
09/25 new card production
For my case I think biometric issue was main thing hold my case. Due to my skin condition there is no way I would have clear fingerprints. What I learned from my journey,
Emma live agent does not know anything about your case.
Talking to a congressman who can follow your case is really important for you if you think your case is taking long time or having issues like mine.
I really appreciate all the valuable spreadsheets and the knowledge
@Sm1smom and other members do.
We were thinking we wouldn't make it as my case number was high and we need help for lawyers.
I wish the best to everyone here.