Hey guys so if anyone was following my case, my case was stuck in 'card produced' stage for over a month and I couldn't get a hold of anyone via the phone service as the automated system would not transfer me to a human.
Well thanks to a couple of super helpful people on here I was able to get onto to it.
As suggested by someone on here, you have to say 'infopass' as the voice prompt and you are transferred to a human within 30 seconds.
There I was told I did in fact require biometrics (as so helpfully suggested by someone else on here that might be the case) and that an appointment letter had been sent to me a couple weeks prior. I never received the appointment letter so they resent it via email and it arrived within a couple of hours. In the emailed letter I saw they did not have my apartment number in my address which is why it musn't have reached me, so I called up to add this on but they said I needed to file an address change and they couldn't do it over the phone. It isn't technically an address change, they just haven't put on the unit number on for some reason, as my social security card arrived within a week of arrival with my apartment number correctly listed.
Anyway back to biometrics, so by the time I had the appointment date it was within a week or so, and i had already scheduled to be out of town.
So I had to request a new appointment. They said they will send this off to the biometrics centre where I live and they will send me a new notice.
Well the new notice never arrived, so I again called up, and had the letter emailed to me.
The new appointment was scehduled for 3 weeks after the initial one.
My appointment was last Tuesday, and the case status immediately changed from card produced, to being reviewed.
On Friday it went back to card being produced, so it seems it's a pretty fast turn around time.
I would like to add for all of us who interviewed at Suva, maybe it wasn't our finger prints that is the issue, but rather our photo, and the way they upload it or something? Because only my one index finger was taken (as was the person above), as i guess a signature to link to our profile, and the photo that was taken I was advised would be the one that would be on the greencard, so all that looking cute for my passport photos was for nothing since i just rolled out of bed looking crazy for this appointment thinking it was just fingerprints and if it was a photo, it was just for their records, not for the actual greencard.
So just a heads up for anyone who is yet to do their biometrics