DV 2020 AOS Only

Yeah, I also have 2 applications (my wife and me).
And a lot of documentation. We sent a box (maybe 500 + pages due to bank statements, pay stubs etc).
So, I wouldn't be surprised if mine is also processed longer than usual. But, if only I could knew it's there and being processed.
But, with the USPS poor tracking, I think it's just not the case.
Finally spoke to the USPS customer support representative on the status of my mail.
(it has been more than a week since I sent it and I have an alert message saying that it wasn't scanner during the delivery).
They don't have any information on that, but they suggested calling the office that is handling it and gave the information about it:
3129838130 (433 West Harrison Street Fl Lbby)
However, this number is not responding (saying subscriber is not in service).
On the pages that provide info on what offices were closed, I don't see this particular office.
But, since they are not taking the phone, there is a big chance that it's closed.
I will be calling them tomorrow and provide an update if anything changes.
I tried to call this number like a hundred times, never been answered.