While USCIS is yet to come out with an official statement, reports circulating from around late 2017 indicates USCIS is planning to release a new scheduling process in 2018 as a pilot program at these 5 FOs: Hartford, CT; El Paso, TX; Jacksonville, FL; Sacramento, CA; and San Francisco, CA. No date was listed as to when this will go into effect.
The new process will be coordinated by the USCIS Customer Service Center. Petitioners needing to make infopass appointments will be required to first contact the call center by phone, speak to a Tier 1 officer, and request to schedule an InfoPass appointment. The call will then be escalated to a Tier 2 USCIS representative who will confirm that the issue is appropriate for an InfoPass appointment before scheduling the appointment.
The stated reason for this new process is to ensure issues that can be addressed by calling the customer service center are truly handled on that level without petitioners clogging up the online system and showing up at the FOs. This is a very dumb move IMO considering the fact that the Tier 1 officers know next to nothing about most of the immigration process, their responses are not dynamic, they’re from scripted materials, they see exactly what a petitioner is able to see regarding their case online, and being connected to a Tier 2 USCIS Officer is currently a frustrating experience.
So the direct response to your posted question is to call the customer service center and request an infopass appointment. Let us know how that goes.