my Field Office is at SanAntonio, TX. When we went to infopass, the front desk man who gave us info about DV seems not nice. I was so discouraged. Seems very rude, not helpful. First he said "why u guys here, its too early for u guys to inquire". Then he said come to get the info once your number gets current "probably in October". Me and my husband were like : u son of B... , then I asked to him saying "to get info we have to come back again? then he went ahead and pull a pre-printed copy which has a list of things need to be done. Then he said send all the listed documents to Chicago when visa number gets current. He also said that there is no guarantee that u guys will get the GC, then he said "it's just a lottery". He seems very annoyed seeing us. I was so surprised and I told my husband (on the way home) that this is not how one should treat people. That man has job becasue of us, otherwise he will be one of those millions, unemployed people who got laid off. I was telling my husband that he should be thankful to us (entire immigration community), that because of us his job is secure.
Thank you all for your help.