My nightmare with usps
My nightmare began last Saturday morning Oct.31 when I sent my package to Chicago Lock box through USPS. I asked for a guaranteed delivery and the lady at the counter gave me an Express mail envelope to put my AOS package in. I said I needed it at its destination by Monday and she replied “it’ll be there on Monday by 3 pm”. It sounded good to me, so I agreed, paid and left. Not knowing what was going to happen after I left my Precious package in that office.
Later that day, I’m sorry but I am a very anxious person, I wanted to see where my package was. And for my surprise, I couldn’t believe what I was reading, the status of my delivery read: “MISSENT” what?? Mis… what??? What in the world is that? I just said, why mine? Then I kept on reading and it explained it, it read “Your item was misrouted. The error has been corrected and every effort is being made to deliver it as soon as possible. Information, if available, is updated every evening. Please check again later." I kind of felt a little bit better, but worried at the same time. All Sunday the same message was there and I understood not much work on Sundays for any courier. So on Monday at about 12 noon I checked again and the status changed for this
Class: Express Mail®
Status: Arrival at Post Office
Detailed Results:
Arrival at Post Office, November 02, 2009, 9:33 am, CHICAGO, IL 60604
Processed through Sort Facility, November 02, 2009, 1:42 am, CHICAGO, IL 60666
Missent, October 31, 2009, 5:55 pm
Acceptance, October 31, 2009, 10:42 am
I said, well it is very close to USCIS Lock box, it may get delivered by 3 as they promised. On Monday evening, when I got home I checked again to see if they finally delivered my package, but for my surprise, the same message was still there. And yesterday morning, the same message again. So I decided to call Customer service and see what they could do for me. That woman just apologized and said there was nothing she could do from where she was, but she said she could give me the phone number from the Post Office in Chicago where my package was and they may help me. I called and explained everything again to this person and she put me on hold many times trying to find that package and finally she asked me for my name and phone number to call me back as soon as she had some information. But she never called back. Last night, I called Customer service again and told my story to the new agent and she said “what I can do for you is to create a Search Notice so in 24 hours you will be contacted about your package”. That was true, I got a call today at about 11:00 am and that person just apologized again and gave me another number to contact Customers Affairs about my package, she said they have to tell me where my package is. So I called Customer Affairs and after waiting for a while, explaining my situation again, and being put on hold many times, she just asked me for my phone number and she said she would call me as soon as she finds out. It’s 7:30pm and I haven’t received any call back. I don’t know what to do, who to call to… I feel helpless…