Use the so-called POJ technique (named after the forum member who "discovered" it) It goes as follows:
Dial the 800 number and choose:
1 for English
2 to bypass the intro
2 to check status of a pending application
6 to confirm you are trying to check status
1 to confirm that you know your receipt number
1 to confirm that it starts with SRC
then enter your receipt number
1 to confirm you entered correct SRC number
3 to continue to next step
4 for something about cases separated or some other crap... this is what gets you somebody at TSC. They'll say: "Texas Service Center, what's the receipt number" and you're in, baby!
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Thanks so much. I called and the gentleman who answered opened a case for me