My response to Anju Kumar
Dear Dr. Kumar,
It is Dr. Dutta not Mister. However, overlooking the sobriquets I am happy that you took the time out of your busy schedule to answer my complaint.
I hope you understand that it is obviously causing people some distress otherwise one would not resort to complaints for the fun of it. Ever-since the new SC issue, the consulate has changed forms (at least thrice), asked for a notarized copy of the NC and then changed the requirement; has not been clear on the process for people whose OCIs are waiting for pickup and their Indian passports are not with them.
A more detailed explanation of the process instead of reactionary changes would have helped us internalize the process better. A simple statement like the USCIS has (older versions accepted) would help us enormously.
In fact what does a person (like my self) do whose OCI is at the consulate and has to send in the SC application so that instead of going back and forth two departments can just send it to one place ? I have to travel on the 16th of June and it leaves me 3 weeks to get a SC and pick up my OCI by mail only.
In terms of the passports lying on the floor. It is true. There are several if not hundreds of US passports lying unattended on a table that was knocked down and hence on the floor. It is lucky that none has been misplaced and I do not want to be the unlucky one.
My emails to
cpv@indiacgny.org passport@indiacgny.org on 5/13 (from arjun.dutta...) requesting further information on the OCI and the SC have been unanswered. While I understand the understaffed conditions, maybe the onus should be on the consulate to be more responsive in terms of having an ombudsman or more monitoring of email queries, or a clearing house?
I have personally thanked Mr. Bajaj and Mrs Kumar the way they have responded to this OCI demand. However, it seems when a new requirement like the SC was thrown in, the system seemed like it would fall apart. All that I am suggesting is a more proactive approach than a reactive one.
My career choice was to serve my self interest or so you seem to suggest. Yours, I presume is to serve Indians and expatriates here in NY. So, my suggestion is that maybe you can think of ways that will reduce the chances of people like me complaining to the ambassador.
Anyway, please do not take this as a personal vendetta but a venting of more of the same frustrations that I had to deal with when I was in India some 16 years ago.
Regards
Arjun Dutta, Ph.D.
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From: Dr. Anju Kumar <cpv@indiacgny.org>
To: arjundutta
Cc: Nawal K. Singh <nksingh@indiagov.org>; CG <cg@indiacgny.org>
Sent: Wed, May 19, 2010 4:45:12 PM
Subject: RE: CGI-NY
Dear Mr. Dutta,
You may please let us know regarding your specific case which, as per your assessment, has not been given due attention by the Consulate.
Requirement of Surrender Certificate is a stipulation of Government of India and the Consulate is bound to implement it as per the directives of the Government.
While the Consulate is neither short on manpower nor will power, you may appreciate that the new requirement has greatly increased Consulate’s workload. Despite this, we are extremely sensitive to any hardship that may be faced by the applicants on account of this requirement. We have opened special counters to receive SC applications for the applicants facing emergency travel. We are also exploring the options of holding special camps to expedite processing of these documents.
I agree with you that the Consulate has a space constraint in the public area and that is why we are encouraging applicants to send their documents by mail (with only emergency cases submitting their documents at the Consulate).
The form has been modified keeping in mind the local situation and Consulate’s requirements in order to comply with Ministry’s instructions. May I inform you, however, that no applications have been rejected for submitting outdated forms. Applicants, therefore, have not been inconvenienced in any way on account of modifications in the form.
Your statement ‘hundreds of US passports lying around on the floor’ is not true. We do receive US passports for OCI and visa stamping but the Consulate accounts for each and every passport which is submitted for service. So far, not a single case of misplaced US passport has been reported at the Consulate.
We need a copy of naturalization certificate as a proof of when the applicant acquired US citizenship. There is a legally prescribed way to get a duplicate copy of the NC. Applicants are encouraged to contact the US immigration authorities to get a copy of this document. We do not require the certificate to be notarized.
I presume you made your career choice keeping your best interests in mind.
Dr. Anju Kumar
From: arjundutta
Sent: Wednesday, May 19, 2010 12:37 PM
To: Ambassador Office E/I Washington
Cc: DCM_Office E/I Washington
Subject: CGI-NY
Dear Madam Ambassador,
I would like to bring to your attention the very dismal and stressful situation at the NY consulate. We expatriates are being given the run-around. The home ministry makes a sudden decision about surrender certificates. They should allow some phase in period. The NY consulate either short on manpower or will power is simply unable to respond to us expatriates.
The scenario within the consulate is dismal, just few people with no answers, a pathetic lack of common sense, with abject conditions. Hundreds of US passports lying around on the floor.
The consulate has since last week put 3 different versions of the same form. No consideration for people who have to travel urgently on whom this was suddenly sprung. A lack of knowledge of what can be copied or cannot (e.g. the naturalization certificate cannot be notarized by a notary).
What is this Indian fascination for notary, I do not see USCIS asking for this. Learn to change " when in Rome..."
I am loosing my confidence in the IFS system. Maybe we should have stayed back to lead the country instead of the current officers.
Arjun Dutta, Ph.D.