lilsweetie
Member
Here's my update on my passport ... I am so glad I tracked down the direct number for the passport office dealing with my son's application (New Orleans). I just had a feeling they needed more info (call it a 6th sense, I don't know...). So, I called them directly and got transferred to the actual person with my application on her desk. She was so helpful and looked over my application. Turns out, she misunderstood the court custody order. They thought it said he moved TO Canada, instead of FROM Canada TO the USA, so they were holding the application to try and figure out if he was living in the US (I honestly don't know how they misunderstood that - it was really clearly written in the court order AND I submitted his green card showing he is a LPR).
Anyways, by that time it was 3:30pm and they were getting ready to close. She said she would finish up the application today and get the passport mailed TODAY by overnight mail at no extra cost to me! I got a tracking number emailed to me at 10:30pm tonight and it is being shipped UPS Next Day Air!!! She gave me her name and direct phone number too, in case I had more questions
I was surprised as I thought they only use USPS. She also told me that the passport book and all my original docs would come in the same package since she had everything on her desk (the card will ship from Arizona separately as they all do).
I also asked her if they would keep my son's Green Card and if so, if they would give me a letter saying that they kept it so that I could use the letter for my N-600 application when USCIS asks for the green card. She said YES they would keep the GC and YES they will issue a letter explaining that.
Anyways, by that time it was 3:30pm and they were getting ready to close. She said she would finish up the application today and get the passport mailed TODAY by overnight mail at no extra cost to me! I got a tracking number emailed to me at 10:30pm tonight and it is being shipped UPS Next Day Air!!! She gave me her name and direct phone number too, in case I had more questions
I also asked her if they would keep my son's Green Card and if so, if they would give me a letter saying that they kept it so that I could use the letter for my N-600 application when USCIS asks for the green card. She said YES they would keep the GC and YES they will issue a letter explaining that.