I am not sure calling will help you out too much. I have called several times and all they could tell me is the general things: "they are working on it, you should receive something soon." Oh, yes, and one more thing. Each and every one of the associates I talked to told me that I should get a letter requesting an appointment for biometrics. Now, several of you said we do not need to do biometrics, my international advisor said we do not need to do biometrics. I told the latest associates that and he said that anyone who says we do not need biometrics is wrong, yet I have not heard of anyone with OPT who needed biometrics. The associates you can talk to on the phone, furthermore, do not see any specifics about your case, all they know is your RD which is not too big of a help, is it? So, it makes me think: What do they know? In what way is it a help for the applicants that they can call?
There must be a more efficient way to handle these things.
One more thing then i will quit complaining: They all said that I have to update address once I have moved. Now, if i move on Thursday but they send the mail out on Wednesday, how is it going to help me that I informed them about the new address on Thursday. It is already on the way to my old address and will not get forwarded. And then the associate says - by the way, they are very polite and patient I have to admit that - that most of the cases address changes will not "mess things up terribly". Okay, so there are a minority of cases when they mess things up terribly? That isfrightening enough when comes to whether you can get your job.
Well, that is that.
Quite frustrating sometimes.