No! I called one of the numbers, it rang for about 3 minutes. I'm giving up! I'm not going to call anymore. I don't want to stir up anything anymore; if it meant to be, it will be! My interview is on the 18th. I'm mailing all the evidence they're asking for, then whatever happens will happen
FBI shut down all name check phone numbers and emails for customers few years back. USCIS knows that FBI does not respond to end customer. Even USCIS should contact them by official means. But, do not give up because this is what USCIS receptionists want in order to reduce their jobs.
Be aware that normally in large USCIS offices infopass receptionists are not IO (Immigration Officer). Some of them work the same way that USCIS customer service 1-800 hotline works. My suggestion for you is to setup another infopass and do the following;
Ask your lawyer to come with you to infopass. USCIS staff prefer to talk to an attorney than us. Plus, your attorney can simply ask to talk to an IO or office-in-charge. Note, that your attorney must have the official form (I think G-28) signed by you to represent you.
In case you want to go alone again do the following and do not afraid it will not harm your case at all. And it may help a lot.
Show them the “FBI expedite memo from USCIS” that you have and ask them that you need to know your FBI status and if your name check is not back you want to request for FBI expeditious process (I am sure that you know how to act professionally and do not argue with them at all).
They may tell you the same thing that they said last time or say that only your adjudicator can request that. If this happen again, smile and tell the receptionists that you need to have a second opinion so you need to talk to an IO. Most probably the receptionist say “ I am an IO” if He/She is an IO an if not He/She will tell you that you can talk to an IO or not. Do not argue if the answer is negative.
Do the next step if you didn’t get any result and ask the same way that you need to talk to “office supervisor”. Again smile if they reject and do not argue.
Last step is to ask the name and mail address of “office director”.
In this way, they know that you know the rules. But talk professional at all the time and
Do not argue even if they reject all of you request and ask the name of receptionist who you talk to.
Then you may make an official report of what happened by submitting DHS-7001
http://www.dhs.gov/xlibrary/assets/cisomb_dhsform7001.pdf
To Ombudsman. And, report the story to your congressman, senator and first lady.
Personally, I do not think that they reject all your requests because they are aware of USCIS rules and DHS-7001.
Good luck and do not give up.