Hi
@Sm1smom,
I just chatted with Emma. I typed "INFOPASS" and then "Make an appointment with Tier 2 agent" but got generic information about biometrics. I then requested to speak to a live chat agent and asked for a Tier 2 agent. The Tier 1 agent asked me: "What is the reason for requesting a Tier 2 officer?" and after I explained that is because I'm still waiting for my biometrics letter, this was the answer: "Unfortunately , we cannot schedule an appointment for the reasons provided. Biometrics appointments are scheduled at this discretion of the USCIS office. Please continue to wait for an ASC Appointment Notice or you may receive Form I-797, Notice of Action from USCIS indicating that your previously collected biometrics may be reused."
What's the secret to getting a call from a Tier 2 agent like everyone else?
Thank you