Hello,
I go to the website to fill in the ds-260 form and it says my information is not correct. I enter all my information correctly, but I cannot proceed to the next step. I want your help. I have this mistake...
The case information you entered does not match our records. Please try again or contact the Kentucky Consular Center (KCC) by email (
kccdv@state.gov) or by phone (Public Inquiry Phone Number 606-526-7500 7:30 a.m. to 4:00 p.m. EDT Monday – Friday) for further assistance.
Thank you very much, I solved the problem thanks to you, I made a digit error on the date of birth. But now I can't login to the system, I keep getting the "Your request cannot be processed at this time" error. Could the case number be blocked? I sent a KCC mail with my correct date of birth information before, but I haven't returned yet. Should I send mail again. Will my wrong date of birth prevent my visa interview?
I learned my date of birth wrong, wrong, wrong but after too many wrong attempts I cannot log into the system even if I have correct information. I get the same error. Please can you help me what should I do ...
"The Case Number entered is currently unavailable. Please try again later or contact the Kentucky Consular Center (KCC) by email (
kccdv@state.gov) or by phone (Public Inquiry Phone Number 606-526-7500 7:30 a.m. to 4:00 p.m. EDT Monday – Friday) for further assistance. "
Please, Help Me...
The first identity is correct in the e-mail, but the date of birth is incorrect in the system. Let me send KCC a second e-mail saying that the date of birth I entered incorrectly in the system. If they don't answer, what will I do with my mail then? I automatically wonder if the access block can be lifted after a few days...
Please Help me. What kind of e-mail should I send? What should I write? I will not lose my right, will my case number be canceled? Please Help Me...