Britsimon
Super Moderator
Hello,
I go to the website to fill in the ds-260 form and it says my information is not correct. I enter all my information correctly, but I cannot proceed to the next step. I want your help. I have this mistake...
The case information you entered does not match our records. Please try again or contact the Kentucky Consular Center (KCC) by email (kccdv@state.gov) or by phone (Public Inquiry Phone Number 606-526-7500 7:30 a.m. to 4:00 p.m. EDT Monday – Friday) for further assistance.
Thank you very much, I solved the problem thanks to you, I made a digit error on the date of birth. But now I can't login to the system, I keep getting the "Your request cannot be processed at this time" error. Could the case number be blocked? I sent a KCC mail with my correct date of birth information before, but I haven't returned yet. Should I send mail again. Will my wrong date of birth prevent my visa interview?
I learned my date of birth wrong, wrong, wrong but after too many wrong attempts I cannot log into the system even if I have correct information. I get the same error. Please can you help me what should I do ...
"The Case Number entered is currently unavailable. Please try again later or contact the Kentucky Consular Center (KCC) by email (kccdv@state.gov) or by phone (Public Inquiry Phone Number 606-526-7500 7:30 a.m. to 4:00 p.m. EDT Monday – Friday) for further assistance. "
Please, Help Me...
The first identity is correct in the e-mail, but the date of birth is incorrect in the system. Let me send KCC a second e-mail saying that the date of birth I entered incorrectly in the system. If they don't answer, what will I do with my mail then? I automatically wonder if the access block can be lifted after a few days... Please Help me. What kind of e-mail should I send? What should I write? I will not lose my right, will my case number be canceled? Please Help Me...
I have already told you clearly what to do, and you watched the video that showed you how to discover your DOB was wrong, and in that video I explained what you had to do to fix it.
Please don't repost all the things you have said (and I have answered), it just confuses things.
This won't just magically fix itself. You have to ask KCC and of course they will only respond to you if you give them the DOB they associate with your case (the wrong one).
Stop saying "please help me", you have what you need, now you have to apply what you have been told to help yourself. You can do it.