Sm1smom
Super Moderator
I could not understand why only some of the packages get into this hole?
Explained in a previous response to @Xenobia:
2. Maybe your file got assigned to someone who subsequently went on vacation or got some emergency preventing them from working and your case file wasn't subsequently re-assigned? Maybe the agent that signed for the form, upon delivery, took a while to forward the package to the central processing section? Yes, case files something get "stuck" in the system for some reason which we're not aware of (happens now and then), it is unfortunate when it happens to you.