I am kind of an expert now about these things
You just need to find the right person. The first person was giving me general responses and trying to get rid of me so I didn’t insist to that one. I tried again and the second person was more interested in helping. I started with my name mistake, she said I should correct it in the interview and then I said I am worried I won’t get interview on time because DV applications have time limitation and I have been waiting for months. I said I just want to make sure my FO knows DV program and time limitation. I also said I tried talking to a tier 2 agent and I couldn’t find out if my FO know about the time limitation. Then she was convinced to schedule an infopass.