Hi ALL,
I have a family member of mine who is the winner. Unfortunately he can not login to the DS-260 form due to the problem with birthday. Apparently, he has made a mistake when registering on month or day (Year is correct). So he tried to enter many possible months and days until the DS-260 submit form changed its error message from "Information does not match..." to this :
The Case Number entered is currently unavailable. Please try again later or contact the Kentucky Consular Center (KCC) by email (kccdv@state.gov) or by phone (Public Inquiry Phone Number 606-526-7500 7:30 a.m. to 4:00 p.m. EDT Monday – Friday) for further assistance.
its looks like the kinda blocked his case number...
We contacted the KCC and because they ask for the applicant's information first and he does not know what he has entered during the DV registration, KCC says that the birthday he is providing does not match the records and hence, they can not help or tell him what is correct birthday. We are kind of stuck in dead end here....
I am wondering if there is any possible workaround for this situation that exprecied members of the forum are aware of?
So sorry to hear you're going through this issue
My cousin had the same problem. There was an error in his birth date during DV registration. Instead of January 27 he mentioned January 07.
At first we thought the DS260 was blocked. We contacted KCC and they explained to us the date of birth does not match.
Below a workaround that we used to find the right date
1- go to the 2021 Entrant Status Check
2- Hit Continue
3- Under "type the confirmation number that was given when you applied", click on Forgot Confirmation Number
4- If not preselected click on DV2021
5- then enter all required informations
6- Enter the date of birth with different possibilities.
7- You will not be locked out
8- At some point, if the date matches you will see your case number poped on the screen.
If you get your case number it is mean your date of birth is correct. You should contact KCC with the date of birth mistakenly used and all relevant informations and they will forward the case to your country embassy where you will be asked to appear in person.
We did the steps above and we found out that we mistakenly entered 07 january instead of 27. Now KCC forwarded the case to Lome embassy. However the are closed due to the pandemic. We are expecting services resumption at the embassy of Lome to get hopefully this issue fixed.