Hi ALL,
I have a family member of mine who is the winner. Unfortunately he can not login to the DS-260 form due to the problem with birthday. Apparently, he has made a mistake when registering on month or day (Year is correct). So he tried to enter many possible months and days until the DS-260 submit form changed its error message from "Information does not match..." to this :
The Case Number entered is currently unavailable. Please try again later or contact the Kentucky Consular Center (KCC) by email (kccdv@state.gov) or by phone (Public Inquiry Phone Number 606-526-7500 7:30 a.m. to 4:00 p.m. EDT Monday – Friday) for further assistance.
its looks like the kinda blocked his case number...
We contacted the KCC and because they ask for the applicant's information first and he does not know what he has entered during the DV registration, KCC says that the birthday he is providing does not match the records and hence, they can not help or tell him what is correct birthday. We are kind of stuck in dead end here....
I am wondering if there is any possible workaround for this situation that exprecied members of the forum are aware of?