Thanks Prez.
I tried to ask about name check, but they were not telling, not even the date it was initiated.
Alex, take an Infopass appointment and find out about where your name check is. I'd also send letters to the service center like I believe william had in the past. It would also be in your best interest to send a letter to the Ombudsman explaining the issue and the service center's oversight...I'd first start with the name check and sending the correction letter to the service center. I realize how frustrating this must be.