I had my interview in June 2018, my case status shows application still pending. It is 3 years now, i tried congressman 3 months ago and said pending background check. Last month i requested for FIOA and all i have received is just receipt notice, interview notice, my I-589, and everything i shared with them. They haven't sent me the initial officers decision. I am just here frustrated and i don't know what to do. May be i write to them the 4th time. Chicago office is frustrating. Today i called and i could not get to the agent. How can i speak to an agent???, every time i said speak to agent the computer always said it could help me and asked for my receipt number for status check.