I have a long complicated story will try make it short and really needs help, I'm 2015 dv lottery paid the fees on july 2015 entered the us with my wife and daughter on October 2015, called the uscis on December they gave me a tracking number for me and my daughter and it was delivered to post office and then returned back to uscis, they ask me to make a change of address form and they will sent it back, my wife case was pending don't know why they just told me to be patient, I waited till march and finally I received my daughter's card but not mine.
I called they gave me a tracking number and it said it is out for delivery from February 12! and no update since that time, went to the post office they do not know anything about it they don't have they didn't scan it for delivery so it is not delivered, I called uscis and from officer to another until an officer told me they have it in Texas and they gonna sent it back after I fill change of address form for me and my wife as it is still pending and her card not produced yet, I did, from 1 week I received in the mail 2 envelope for me and my wife confirming change of address.
I called today and one officer told me they have mailed my card on February and If I want replacement I have to pay the fees I got nervous and after a lot of non sense talking I hang up but I called again where an officer i told him the whole story told me to go to the post office and ask the supervisor to make investigation relating to my package and If they don't have it they should gave me authenticated letter that card was misplaced and for my wife I have to be patient as it still pending!, I called the post office they do not know anything about the package but they are fine to gave a document that it was not delivered, any advice what to do any help is appreciated, and sorry for long words