My wife had her Infopass appointment yesterday at the San Jose DO. I couldn't accompany her as I am travelling on work.
According to my wife there were 2 windows open. At window 4 was a really nice lady IO of Indian origin who was smiling and answering people's questions very politely. At window 15 was a very rude white male IO who was clearly not happy to be there and who was giving everyone a hard time. My wife said she kept praying that she would be called to window 4, but as luck would have it, she was called by the rude male IO at window 15.
When she went to the window, apparently he asked why she was there with a frown. My wife told him that she was there to find out if her oath had been scheduled and handed him form N-652 so he could see that she had passed the interview. To her dismay, she saw him throw it in the trash. But, she was too stunned to question him. He then asked her to hand her the infopass appointment printout and her N-652 form. She handed him the Infopass and told him she had already given him the N-652. He got annoyed and said that she hadn't and said, you don't see it on the table do you? My wife told him that she didn't see it on the table because it was in the trash. That got him really upset. My wife said it was obvious he thought she was crazy and he gave an irritated exagerrated sigh and started looking in the trash. The form was right on top (face down so it wasn't that hard to find). But when he did find it, he didn't apologize to my wife. He looked at it and said you just had your interview so why are you coming back so soon? So my wife told him that her husband (that's me) had the interview at the same time and already got the oath letter and she was worried that hers might have been lost in the mail. The IO then had the audacity to tell her that if she was worried about lost mail she should complain to the post office and not waste his time. My wife then told him that she would complain to the post office if he could confirm that the oath letter was indeed lost.
So, now finally he looks at the computer and says "your oath is to be scheduled.......TO BE SCHEDULED....NOT YET SCHEDULED" The caps indicate he had raised his voice so the entire room could hear him.
My wife thanked him and left. She said she didn't have the guts to ask him his name although the thought did cross her mind.
She said that it was the first time in her life that someone had been so obnoxiously rude to her face.
Has anybody else had such a bad experience at an Infopass appointment?
I am actually considering complaining about this IO's behavior. If anyone has any ideas on how to go about it, I would be happy to hear from you.
RKC