I don't think they have a fix procedure.
The situations are changing depending on who is reviewing/answering our questions/problems.
But I know it is a very painful waiting period (I didn't like it at all). I pray all of you guys hoping that your questions may be reviewed by someone who is a good and helpful person. But don't lose your hope and never quit.
As I mentioned, I have got 2 e-mails and the second one had the same meaningless reply saying that in order to reply they needed my case number.
If I had known the case number why would I call/e-mail you? I don’t even remember how many times I called them.
Anyway, I live in the US with F1 visa (valid until 2015) and I will go to AoS (Adjustment of Status) since it will be too expensive for me to choose Counselor Process.
Good luck for your interviews/getting case numbers.
Congrats for the receipt of your case #. Please if you have still not got your case number, keep on sending the messages to Kcc, they will be fed up and give you the case numbers. Peace! Benniit