acidmmsp,
This is their SOP. Whenever you called the 800 number, did you ever speak to the second level IO? The second level IO has more information available. The first level customer service rep does not do any good and making an enquiry on the case will not do any good either. I suggest you speak to the second level IO. Insist the customer service rep to transfer you to the second level IO since it has been so long.
This is their SOP. Whenever you called the 800 number, did you ever speak to the second level IO? The second level IO has more information available. The first level customer service rep does not do any good and making an enquiry on the case will not do any good either. I suggest you speak to the second level IO. Insist the customer service rep to transfer you to the second level IO since it has been so long.