I found from their website that my passport is in routine processing though applied and paid for as expedite. Spoke with customer service rep: was told that the website always shows "routine", and was assured that if the correct fee was paid processing will be "expedite".
You know, my status online changed to expedited after one week. I have talked to a rep today and was told that passport is in the process of printing but no clue on how long it will take. He sent an email while we were on the phone asking the agency to hurry as i paid the fee for it.