Good morning,
I have tried contacting a USCIS tier 2 agent, and I got a callback today. Apparently, even though there have been some reports in this forum that they can schedule interview/biometrics over the phone, he told me that he would have to send my request to the Cleveland Office so that they would handle this situation better. I am worried, because I have already moved to Louisville - Kentucky, and this should be the office that sees my case now. Even though I submitted the change of address of June 5th it still has not been updated in the system yet. I mentioned all of this to him. Additionally, I told him that the urgency of this case is because my wife will be doing a FTJ and the notice date is from almost 2 months ago.
I also have contacted my congressman Office, and they tell me that they are also waiting from a response from the Cleveland Office.
Is there something more I can do at this point to have my interview/bio scheduled? Should I try to contact a different tier 2 agent?
Thank you very much.