Hi there! Thank you so much for the detailed information.Well since you don't have anything tell them "do not receive a receipt notice" then they would require your name-surname, DOB, address while chatting. To speak with an agent at Emma, select "Case Status" then write "Agent" then select "case status" then select "do not have receipt notice" it will ask you what would be your question then connect you to an agent.
In my case, our CC form was outdated, if you have digital copies, make sure every single USCIS form you used was updated. And review your i485 again and again with another eye, other than yours DO NOT forget to sign forms. If your package returns, do not worry about med exam records, in case they are open. Just resend them as it comes. IF you already know the problem, fix it and do not put old problematic docs there. But if you are sure that other docs are fine, then do not touch them send then as it comes.
I just chatted with an agent via Emma chat on their website.
However, after providing all the details like DOB & my name, the agent suddenly started sending what appears to be an automated message.attached below.
I am curious to hear when you chatted with them, were they able to locate you and at least tell you the result/status? Or did you also get the automated message like this?
Thank you so much for sharing your experience.
"Please continue to wait for a receipt notice from USCIS. We have recently received a significant increase in filings. In addition to the restrictions put in place because of the COVID-19 pandemic, we are seeing significant delays in processing receipt notices. We are working hard to minimize delays and appreciate your patience. Receipt notices should be generated and mailed out to applicants within 60 days of receipt of the application/petition."