As I was the one who post the original observation about the lack of KCC IQ to process two passports - I’d like to further explain. Since Montreal is not processing any DV, I got an advice simply to “move” myself to the birth country where I hold a valid passport/citizenship. KCC approved my “move”. DS-260 is very clear to fill- it asks for the “travel document”. As originally I listed the Canadian passport as the first/primary I added the secondary passport as the secondary.
if KCC didn’t want to see more than one passport they would not allow to have the function to “add passport” in their intake screen. Hiding a valid passport from KCC doesn’t make sense to me. As such, my understanding would be to include all of my valid passports and list the first one as the travel document to enter US.
The problem is that the contractor clerk at KCC who probably has not graduated high school - can’t understand why my travel document is not issued by the same country of where the interview occurs. I had unfortunate luck to get a clerk who simply couldn’t care less and delayed the DQ to a point that now it’s useless. For anyone who reads this post and live in Canada or any place that arbitrarily the embassy is not processing documents - if you can move your case to another county - make sure to put the new country passport as the first in the list as you may get a really stupid KCC clerk who can blow up your chance like in my case.
regardless, I think it is my faith. Both myself and spouse were selected for DV 2021….one of us is a plaintiff in the hopeless bad luck law suit. Perhaps the universe tell us to stay where we are. I hope that one of the unfortunate (like in Afghanistan) got in instead of us. I am speechless in terms of how outdated the whole DV process is, regardless the covid circumstances. Having an email system to manually send/receive documents without proofing, lack of basic explanation, websites that are constantly not functioning, fighting against valuable immigrants in courts - all make me think that maybe America is not that great after all.