Sm1smom
Super Moderator
I spoke with tier 2 representative today and he said he can't see our interview information on the system. According to him, the system shows only the biometrics information, like there wasn't any interview at all. He was clearly surprised that we've been already through the interview and after asking a few details about the interview, he said that he will put a service request for our case.
*Our interview has been done on July 30 at the Newark FO and biometrics were taken on August 3rd at Hackensack ASC.
Dear @Sm1smom, could you please provide any suggestions on this. It looks like the officer at FO hasn't updated our case, but even if it is, shouldn't tier 2 see that our interview has been done?
It really doesn’t matter whether the IL is uploaded into your profile at this point or not. You got the IL, you attended and completed the interview as required. You just need to be patient and wait him/her to complete the review process.
By the way have you confirmed if your KCC file already got sent to your FO? Knowing this may provide further insight on what is happening.