I am one of the fortunate few I guess who had the luck of getting very sincere tier 2 officers most of the times I called. So, agree with
@Sm1smom that exercise patience but calling the USCIS helps when you get a tier 2 officer who sincerely goes over the information.
I called today around 11AM to check on the "service request another tier 2 put in on 11 August". Today's call back time when it was scheduled said "800 minutes". So I received the call back around 6:30pm (so they do work after 5pm). The officer was very nice and checked both my case and wife's case (after getting verbal approval). She said my case shows that FO has requested my case file. I asked if it meant the case file from KCC, she said the request goes through NBC (she could have said NVC, not sure) but yes the KCC file. She said as they have requested means they are in process of review and scheduling interview if needed. **(someone can correct me if something is amiss here as I am trying to remember a phone call as much as I can).
So I asked then about my wife's case and she said she doesn't see the request for her case file yet. But she said that as my wife just did her biometrics then it should be coming. Then she actually initiated a service request for my wife's case and then told me even though she is submitting the request but it might only come with the response that the case has been requested just like mine.
I asked her about congress inquiry and she said, I can request it as it is my right to do so. And
it won't negatively effect my case.
I asked her that from Sep 1, I might be moving to a new address. She said I should initiate a change of address request (AR11). As long as I do it through the
egov.uscis.gov website then I should be fine in terms of receiving mails in new address. She said it takes 24 hours for the address to update in the system.
She even guided me through the website to find the link. Tools> Change of Address...
So advice to, try to reach a tier 2 once September starts and if you get the right officer he/she will do the "case escalation".
Q1: Even though Tier2 officer advised but I want the experience of forum people about the change of address issue? I have 10 more days in my current address so what to do?