Sm1smom
Super Moderator
Its been while that I haven't got any update on my case from USCIS. I do not want to offend/be rude to tier 1 representative. Is there a way I can politely ask for tier2 representative to get more info on the case ?
Patiently wait for the frontline rep to finish updating you on your case, after which you politely request to be connected to a tier 2 personnel.