I have a similar issue.
Here is what I did.
1) I put together an explanation letter per @Sm1smom recommendation.
2) I added my Tax Return as well as a bank statement to my explanation letter. I highlighted the refund amount from IRS both in the bank statement and in the Tax return. It kind of shows that I've paid my taxes and I already got a Tax refund from IRS.
3) I've been trying to register an online account on the IRS website. It keeps showing an error. They don't reply via phone either.
So I mailed a 4506-T form to IRS requesting Tax transcript. As per the IRS website, it can take from 3-6 weeks until I receive the transcript.
It's a 2-page form and it's easy to fill-out.
However, the IRS website claims they don't mail physical Tax transcripts, currently. I hope the process's inertion will help me despite the current constraints
Hi guys @DG Expanse and @Sero1033
I have the same issue with IRS Tax transcript(my tax returns for 2019 are not processed yet, awaiting Tax return and ITIN fro my kids), could you please share your explanation latter?