Hi Emmah
I am in the same boat as your friend I lost all my education certs while relocating to Kenya. This being Kenya some of my belongings disappeared in the hands of the port workers in Mombasa when clearing my shipment. Tell your friend she needs to do the following:
1)Go report at the nearest police station where she lost it and obtain a Police abstract.
2)Go to there former secondary school and obtain a letter confirming her index number, names and they attended the school.
3)Visit a lawyer and swear an affidavit.
4)Download the Kcse cert replacement form and fill it in they will find it in the Knec website(
http://www.knec.ac.ke/)
5)Deposit Ksh5800 at the Knec bank accounts listed in the site. Take the deposit slip with the above documents to klnec offices....
I don't know if i have left out something....
NB
It takes 60 working days to replace the cert according to Knec. This means the cert will be ready in about 3 months from the date she submits her petition for a replacement. She can try and go with her Dv 2NL and ask to see the manger at the Knec offices and plead there case as if there life depended on it, hoping they will hear him out and accelerate the process. This being Kenya they might have to bribe their way out.
I don't know if this will work but they can ask for a letter from knec stating they have received her inquiry and are processing her replacement cert. Knec can send the confidential results to the embassy with the letter attached. And lastly they will need a lot of prayers that it will work out fine and escape the AP....All the best to your friend.....