Hello guys,
please i would like to ask you about DOB correction, my friend registered in original entry MMDDYYYY but now when he email them to inquire about his case they reply "The information you have provided does not match the case. For security purposes, KCC cannot reveal any information regarding your case if you cannot provide all the correct required information" and he said he is sure he remember very well how he entered and the problem now he already sent them the DS 230 and DSP- 122 forms and his case is current for December till now he didn't receive his 2NL and can't inquire via email?
pls guys lets share your experience with us to overcome this trouble.
any help highly appreciated.
I experienced a similar problem the first time i wrote to them. Atleast they told me to include a date of birth. So I wrote the second time following this order; Case Number: xxxxx, Principal Applicant Name: xxxxxx, Preference Category: xxxxx, Foreign State Chargeability: xxxx, Post: xxxx, DOB: xxxx. Let him try again.
For the 2nd NL, there is still time. Just tell him to be patient it will come. As for KCC, let him try calling them.
My understanding is that he interchanged his birth date from DDMMYYYY to MMDDYYYY right? I do not think that is a big problem. If he totally fails to get to KCC after emailing and calling, he will explain himself during the interview. I believe his DOB on the online form is the same as the birth cert. So he does not have to worry if he made the mistake on the 230 form.