SAGIRL, best of luck to you and your husband.
My previous experience with a CIS receptionist wasn't very pleasant either. She had this attitude that she couldn't be wrong because she had been doing this job for years. Well, it is a job for her, but it's a life-changing matter for me. Seriously I have spent thousands of hours reading the pertinent law plus all sorts of obscure court decisions and CIS internal memos, as well as accounts of fellow applicants on this forum. When it comes to my particular situation, I'm probably more knowledgable than all but the most experienced IO, CO, and immigration lawyers.
If I hadn't insisted upon my understanding of the regulations, this lady at CIS reception would have had us submit a wrong (and costly) application that would have been denied anyway, while all she needed to do was to take us to the CBP on the same floor. She was darn sensitive too, and was offended by my mere suggestion that the rules are different from her understanding. I knew better than to be rude to an immigration officer, but I'm not going to just accept her mistaken interpretation that would cost me money and cause my wife to be out of status at the same time.
Back in my country the CO was clearly green as well. He was puzzled by my H-1B I-797 with attached I-94; he obviously had never seen one before, and had to ask how come I could stay in USA without flying out to get an H-1B visa. He fret over things that's actually very solid, while completely missing things that could have been shaky. At that time it worked for my advantage, so I'm not complaining. But, it could have easily gone wrong.
Now I understand completely why many Americans have little faith in their government. I can tolerate inefficiency, but I can't accept glaring mistakes and sheer incompetency.
Thank you for your good wishes Hexa
I can tell that you know exactly what I am am talking about. You echo my sentiments on this subject. I am very pleased that everything worked out well for you and your wife.
In the past week, for the first time whilst living in the USA, I had misgivings about the competency of the way some of these government departments are run, and I too understand the frustrations of the American people. This problem is very big in my home country, but I definitely didn't expect that attitude here.