Hi UnhappywithNSC
I have called this number several times, and a lady picks up the phone. This lady picks up the phone if you select the option '1'. Usually if she is at the desk, she picks up the phone even before the menu option comes. Her name is i believe Darlene. She is very very helpful, and gives you all the information. she asks for you a# and checks the computer and tells you if the file has reached the office yet.
I have been told that usually between 3 weeks to a month, the case gets entered into the system.
In your case it seems to have taken longer.
I went to INS office in Detroit to talk about my case personally, but that place was overcrowded, and i came back..... I hope i will never have to go there again :-(