Few people in this and Philadelphia thred say that the Dallas BEC works much faster than Philadelphia and if your case is in Philadelphia, you stuck.
Is there a sepate queue for each center ? I would imagine the next case is pulled out of the same queue no matter where the case was originally enterd. So a Dallas BEC analist may get a case that was entered in Philadelphia. If it is not true then it is hard to explain why they needed to enter all the cases in the database first. Am I missing something ?
Is there a sepate queue for each center ? I would imagine the next case is pulled out of the same queue no matter where the case was originally enterd. So a Dallas BEC analist may get a case that was entered in Philadelphia. If it is not true then it is hard to explain why they needed to enter all the cases in the database first. Am I missing something ?
Last edited by a moderator: