yedati,
Thanks.
Call 312-353-1059
then press 1
then press 1 for if you know your Case number
or press 2 for your emp. phone number.
so try with your emp. phone number. The trick is, press your emp. phone slowly give two or three seconds for each digit you press.
some time it say, it couldnt find the emp. phone number. again give ur emp. phone number. it will work.