Sent a letter to Director USCIS like this
To
Mr David Still
USCIS
San Francisco District Office
444 Washington Street
San Francisco, CA 94111
Dear Sir,
I commend the work that you and your team members are performing diligently at San Francisco District Office. The efforts of USCIS in various other centers is equally laudable, as well. The introduction of infopass to visit your office is a giant leap in the direction of better service and I am sure you would get similar positive responses from everyone. I congratulate you all on this achievement.
But just as how every system leaves some scope for improvement, I am sure you would agree that there is room for betterment in the operations of San Francisco USCIS office as well. In this regard, I would like to submit my feedback and suggestions on how you could serve the public better, and in turn the nation, with specific emphasis on I-485 cases.
While there is a Customer Service Number and online status update for cases pending in California Service Center, there is no such provision for cases filed in the San Francisco Field office. I am glad that there is a website where the normal processing times of various applications are shown which is as follows:
https://egov.immigration.gov/cris/jsps/officeProcesstimes.jsp?selectedOffice=71
But it does not tell what is happening to individual cases. And in case of transfer cases from service center to the local office, even the above page does not tell much. Because I came to know from Immigration Officers that the above page is applicable only to cases filed in the SFO Field office and not for transfer cases. So, I don’t see any place where the people whose cases got transferred, can go and see their statuses.
A couple of months back
http://uscis.gov/graphics/fieldoffices/sanfran/aboutus.htm page used to show that it takes 10 months for your office to schedule an AOS interview. But today, I no longer see that message! So basically, a person cannot know when his/her interview would come through. And particularly after waiting 10 months for the interview, it is depressing to know that the agony of waiting went in a waste as it meant nothing.
The only way currently is to personally visit your office and speak to an Immigrant Officer, which is an inefficient process. The various costs involved in a visit to the Field office would be something as follows :
1. Cost of parking
2. Cost of security guards
3. Salary of officer at preliminary information booth
4. Salary of Immigration officers
5. Salary of about 3 hours on average per visit of the person who is visiting by taking time off from work.
When you multiply this by the humongous load of cases that are pending, and the average of 3 times visit by every person (my own observation) to your office until his/her case is resolved, the economics involved is mind boggling.
In order to reduce the people traffic in your workplace and in turn improve overall performance may I recommend the following :
1. Customer Service Number for status updates and status inquiry submissions for cases pending in the local office.
2. Online Status – for both the transfer as well as locally filed cases.
3. Processing dates for various transfer cases in addition to the locally filed cases at
this url
https://egov.immigration.gov/cris/jsps/officeProcesstimes.jsp?selectedOffice=71
4. Interview dates for various AOS and other applications, just as how there are processing dates for cases.
I am sure you can reduce a whole lot of work load and make your staff more cheerful through these steps. Again it is an honest feedback from a sincere hardworking taxpaying person who loves the spirit of freedom and liberty that this country is a torchbearer of.
Regards,