Interview was good. Everything went smooth and good. Visa officer just need to verify the educational degree of my daughter. He gave them a paper and told them by following instructions mentioned in the paper that they need to create account/ID of each applicant on USTRAVELDOCS. They will send them email for document and afterwards they will have to send them the passports through authorized courier and same process will be adopted after visa, we have to collect the passports from the same location.
As far as your case is concerned, Refusal doesn't mean that your case is refused. It means that need additional time to check and verify those documents, they required from you. When they are done, your status will be changed from Refused to Issued. So, don't worry, it's a normal process. Did they gave you the same paper and advised you with the same instructions to create the ID on the above mentioned website? What additional documents they require from you?