Pashwin
Most of the time when I called, they are not very helpful.
Last time, lady told me that only information she can give me is that my case has been assigned to an analyst. She will not tell me the name of the officer. By the way, I called on behalf of my HR otherwise, she won't even talk to me.
After my resilient interogation, she said that if the analyst needs any more information then he/she will contact your department and at that time, we can have a direct contact with him/her.
I guees, they only revile the name of the officer in case of RFE or NOF, etc....
About, the officer who just returned from Vacation, Desidon and subhasri01 have her contact details. I think, Desidon had also posted her name in this forum.
BTW, are you leaving any VMs on CEM's phone?