Hi everyone,
when i try to insert my receipt number after I logged into my customer profile,
it says..."Customer Portfolio Insert Failed...Attempting to add a case that does not exist. Check the app receipt number."
The application receipt number is the number with at the top right. 13 characters??
do we also include the 3 letters at the beginning? and the hyphens?
appreciate your response.
Thanks.
Hi kalyan2002:
Yes, you need to include those MSCXXXXXXXXX in there. Do the case search first. Make sure your case is in system before continue to register your case.
BTW, the system is not open till tonight 8:00p.m. Try again later.
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