Bad experience with customer service
Well, as I had decided to give USCIS a call this afternoon, I called them about an hour ago. My trick worked and my call was immediately escalated to the officer.
Actually I called twice. First time I called, it was around 3pm. This officer (male) was very rude and asked me to provide my wife's A #. I didn't have that handy as I only remember her 13 digit receipt number top of my head. He took that and said that he cannot tell you if the interview letter was generated or it has been mailed. I told him that while my N-400 was pending, you guys were able to tell me most upto date information. He said that yes for N-400 but not for AOS. I was about to tell him that the reason I called him is coz I am out of town and bla bla. He immediately stopped me rudely and said that if I interept him one more time, he will terminate the call. I asked him politely. "Sir you are saying that you will hang up on me". He said terminate not hang up. I then asked him...."Who I am speaking with". He really got pissed off and said I am terminating this call, bye bye....Call disconnected.
Second time when I called, I got some B***H. I could tell from her voice that she was going thru her monthly cycle and I bet it was her first day today. The way she reacted. First she goes, she needs to talk to my wife. Well, I made a conf call & brought my wife on the other line. She then asked her usual basic questions such as DOB, address, country of birth. She then tells me why have I called. It has been just 2 months. The process takes 6 months to a year.......BS. I am sure she was trying to minimize the call volume. She goes, her case is pending.....anything else.....have a good day.
This is what's going on. A friend of mine was telling me that we should not argue with these idiots. You never know, they could put some notes in the system and my case could be delayed for no good reason. I somehow don't buy that. These ppl are not the ones who can mess with our applications or manually put in the back burner so that it gets delayed. I am pretty frustrated. Just thought I'd share this with you guys.
Sent complete package
(approved I-130, I-485, I-864, G325 & medical report): Jan 16th, 2008
Received by USCIS: Jan 19th
FP Notice sent: Jan 29th
RFE sent by USCIS: Feb 7th
RFE received: Feb 19th
RFE sent back to USCIS: Feb 20th
FP done: Feb 22nd
RFE sent back again using certified mail: Feb 29th
RFE received by USCIS: March 3rd
Case resumed: March 5th
Wait: Begins